Encountering Issues? Here's How to Seek Help and Technical Support
We understand that you may encounter some issues while using the software. To help us resolve your problems more efficiently, we hope you can first try to troubleshoot them yourself using the following methods.
Step 1: Try to Solve It Yourself
Many common problems can be solved with a simple search.
- Check the current latest version on the Download Page. If you are not using the latest version, please update first and see if the problem is resolved.
If you are using the pre-packaged version for Windows, you can download the patch package (360MB) to overwrite and update.
However, if your version is much older than the latest one (e.g., v3.69 -> v3.77), or if you encounter incomprehensible errors after applying the patch, please re-download the full package (2.5G) and overwrite your installation.
(Your configuration will be preserved during the overwrite.)
- Ask AI: When an error message pops up in the software, you can click on it to view the full error details. You can take a screenshot or copy the information and ask an AI tool (such as Gemini, ChatGPT ). This can often resolve common issues.
- Check the Documentation: Visit our documentation site at https://pvt9.com and search for keywords to see if there are relevant instructions and solutions.
- Search GitHub Issues: Search for your problem on the project's GitHub Issues page. It's very likely that someone has already reported a similar issue and it has been resolved.
Step 2: Online ask quesition
Step 3: Ask Us for Help
If the methods above cannot solve your problem, you can contact us through the following ways.
Method 1: Submit an Issue on GitHub (Recommended)
URL: https://github.com/jianchang512/pyvideotrans/issues
To help us quickly identify and resolve the problem, please be sure to provide the following information when submitting an Issue. The more complete the information, the more likely the problem will be solved. Issues with incomplete information will not be addressed.
A full screenshot of the error: Click on the red error message, wait for the detailed information to pop up, and then take a screenshot of the entire software interface. As shown below:
Software version number: You can find it in the top-left corner of the software, for example,
v3.77
.Operating System: Please specify your OS version, e.g., Windows 10, macOS, Ubuntu 22.04, etc.
Deployment Method: How are you running this software? For example, are you using the pre-packaged 7z archive, or did you deploy it from the source code yourself?
Upgrade Method: Did this issue occur after an upgrade? From which version did you upgrade?
If you are using the pre-packaged Windows version and upgraded using a patch package, please try re-downloading the full package and overwriting to see if that resolves the issue.
Log Files: Please find the
logs
folder in the software directory. Inside, there are.log
files named with the current date. Please upload these two files (one starting withapp
and the other with the date), or copy and paste the last 20 lines from each file into the Issue.
Method 2: Send an Email (Not recommended, no guarantee of reply)
You can also send an email to [email protected]
. Similarly, please include the detailed information mentioned above in your email so we can analyze the problem.
A note on email replies
First of all, thank you for using pyvideotrans
. This is a free, open-source software developed by an individual developer in their spare time.
The project is not commercially operated and has no paid features or built-in advertisements. To cover the server costs for the documentation website, we only place Google-provided ads on the site (pyvideotrans.com). Additionally, the developer sometimes has to bear the API call fees for software testing.
For these reasons, I cannot promise to reply to every email. Whether I can reply promptly depends on my available time, energy, and mood. But please believe that the more complete your information and the clearer your problem description, the greater the chance I will reply and provide help.
If you appreciate this project and want to see it continue to grow, you can consider supporting us with a small donation. Every bit of your support is the driving force that keeps the project going.
If you are in a hurry to solve your problem and would like to receive prioritized attention, you can also get my attention by making a donation. Please note "Email sent, please check" in the memo, and I will prioritize your email.
Donate URL: https://ko-fi.com/jianchang512